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Privacy Policy Guildlines for Angkor Rithy Residence

1. Introduction


Angkor Rithy Residence © 2025  ("we," "us," or "our") is committed to protecting the privacy and personal data of our guests, visitors, and users of our website and services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with applicable Cambodian laws and regulations concerning data privacy.

By using our services, visiting our website, or providing us with your personal information, you agree to the terms of this Privacy Policy.


2. Information We Collect


We may collect various types of personal information, including but not limited to:

  • Contact Information: Name, address, email address, phone number.
  • Reservation Details: Dates of stay, room preferences, special requests.
  • Payment Information: Credit card details (processed securely through a payment gateway), billing address.
  • Identification Information: Passport details, visa information (as required by law).
  • Demographic Information: Age, gender, nationality.
  • Preferences: Interests, dietary restrictions, service preferences.
  • Technical Information: IP address, browser type, operating system, website usage data (collected through cookies and similar technologies).
  • Communication Data: Information you provide when contacting us through email, phone, or social media.
  • Information from Third Parties: Information received from booking agents, travel agencies, or other partners.
  • Information Collected On-Premises: CCTV footage for security purposes, information provided during check-in/check-out.


3. How We Collect Your Information


We collect information through various means, including:


  • When you make a reservation directly with us or through a third-party booking platform.
  • When you check in or check out of our hotel.
  • When you use our website or interact with our online services.
  • When you communicate with us via email, phone, or social media.
  • When you participate in surveys or promotions.
  • Through the use of cookies and similar technologies on our website.
  • From third-party partners, such as travel agencies or corporate clients.
  • Through CCTV cameras located on our premises for security purposes.


4. How We Use Your Information


We use your personal information for various purposes, including:

  • Processing and managing your reservations and stays.
  • Providing the services you request, such as accommodation, dining, and other hotel services.
  • Processing payments for your stay and services.
  • Communicating with you regarding your reservation, stay, or inquiries.
  • Personalizing your experience at our hotel and tailoring our services to your preferences.
  • Improving our services, facilities, and guest experience.
  • Sending you marketing and promotional materials (with your consent where required by law).
  • Conducting market research and analysis.
  • Complying with legal and regulatory requirements, including immigration and security regulations.
  • Protecting the security and safety of our guests, staff, and property.
  • Responding to your inquiries and requests.
  • Managing our business operations.


5. Legal Basis for Processing Your Information


We process your personal information based on various legal grounds as permitted by Cambodian law, including:

  • Performance of a Contract: Processing necessary to fulfill our contractual obligations to you (e.g., managing your reservation).
  • Legal Obligation: Processing necessary to comply with legal and regulatory requirements (e.g., immigration reporting).
  • Legitimate Interests: Processing necessary for our legitimate business interests (e.g., improving services, marketing, security), provided these interests do not override your fundamental rights and freedoms.
  • Consent: Where required by law, we will obtain your explicit consent to process your personal information for specific purposes (e.g., sending marketing communications).


6. Disclosure of Your Information


We may disclose your personal information to the following categories of recipients:

  • Our Affiliates and Subsidiaries: For business operations and service provision.
  • Third-Party Service Providers: Companies that provide services on our behalf, such as payment processors, IT service providers, marketing agencies, and other operational support. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
  • Government Authorities: As required by law, such as immigration, police, and other regulatory bodies.
  • Business Partners: With your consent or as necessary for providing certain services (e.g., tour operators).
  • In the Event of a Business Transaction: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity.
  • Other Third Parties: With your consent or as otherwise permitted by law.

We will not sell, rent, or trade your personal information to third parties for their own marketing purposes without your explicit consent.


7. Data Security


We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:


  • Secure storage of personal data.
  • Access controls to limit who can access your information.
  • Encryption of sensitive data, such as payment information.
  • Regular security assessments and updates.
  • Training for our staff on data privacy and security.


While we strive to protect your personal information, please be aware that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.


8. Data Retention


We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of information and the purpose for which it was processed.


9. Your Rights


Under Cambodian law, you may have certain rights regarding your personal information. These rights may include:


  • Right to Access: The right to request access to the personal information we hold about you.
  • Right to Rectification: The right to request that we correct any inaccurate or incomplete personal information.
  • Right to Erasure (Right to Be Forgotten): The right to request the deletion of your personal information under certain circumstances.
  • Right to Restriction of Processing: The right to request that we restrict the processing of your personal information under certain circumstances.
  • Right to Object to Processing: The right to object to the processing of your personal information under certain circumstances.
  • Right to Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact details provided in Section 12. We will respond to your request in accordance with applicable law.


10. Cookies and Similar Technologies


Our website may use cookies and similar technologies to enhance your browsing experience, analyze website usage, and for marketing purposes. You can manage your cookie preferences through your browser settings. Please refer to our separate Cookie Policy (if applicable) for more detailed information.


11. Links to Third-Party Websites


Our website may contain links to third-party websites. This Privacy Policy does not apply to the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.


12. Contact Us


If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:


ANGKOR RITHY RESIDENCE HOTEL

9VC4+RJF Angkor Village Home, Siem Reap, Cambodia

+855 11 389 625

Sbpromotions2024@gmail.com

13. Changes to This Privacy Policy


We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this Privacy Policy periodically.